Rfocus' Fulfillment Policy is to insure that our Customer have done there part as much as we have done ours insuring that the correct size, correct product and correct color item has been ordered and the placement of the imprinting or embroidery is correct; including correct spelling.  Rfocus is a custom clothing decorator making to your specification; once we have completed the job and you change your mind, there are no refund or returns as we cannot return or ask for a refund from our suppliers.